Provider Report Cards: A Guide for Promoting Health Care
ISBN: , SKU: , AUTHOR: Spath, Patrice L., PUBLISHER: Jossey-Bass, Report cards are the result of market pressure for greater accountability in managed care. The intent behind them is to help consumers make wiser purchasing decisions. Report card initiatives originated with health plans, but it is fast becoming apparent that consumers believe quality measurement should extend to health providers--hospitals, home care agencies, long term care facilities, and doctors. This book prepares providers to meet the challenges of public-oriented report cards. Readers will learn what the public wants to know about the quality of their providers, how to display performance data in a manner that can be easily understood by the public, techniques for improving dissemination of performance information, strategies for minimizing product liability concerns, and methods for gathering performance data in various provider sites.