Dealing with difficult customers in Camden
Sitting beyond high expectations is unreasonable expectations. Customers may exhibit dissatisfaction with the service they have received despite it being of the requisite luxury standard. The luxury Ambassador is able to differentiate between the two, at once able to assess whether the customer's experience has been managed as carefully as it could have been, identifying areas of possible discord, and implementing service recovery where appropriate. On occasion, the service provided to the customer may have been impeccable yet the customer exhibits negative or difficult behaviours for reasons known only to them. Understanding how to approach such situations is imperative, being able to calm irrational or aggressive customers, handling conflicts, and de-escalating fraught and potentially volatile matters ensures prompt resolution for the benefit of all involved, including other luxury customers.