IT Software Support Analyst JOB - Chessington, Surrey - MFD management - SQL - TCP/IP - Windows -
Business I.T. Systems Ltd is a software development company, based in Chessington, Surrey. We develop a range of software products to monitor and manage remote print devices, and our solutions are sold globally. We have a vacancy for a software support analyst. The role is varied, but includes the following tasks: • Providing first line support to end users, from basic product usage to remote site communication issues. • Website and database installations and updates. • Database analysis and query design. • Product testing. • Producing technical documentation and training material. You should have the following skills / experience Working technical knowledge of: • Windows Operating Systems. Experience of Linux or OSX would be useful • TCP/IP • IIS • MS SQL Sever, including creation of SQL scripts • Windows Services Experience in a customer support role Excellent written and spoken English along with a good personality is key, our customers like a chat sometimes so being able to engage with them on personal levels is a huge benefit to a great working relationship which keeps them happy. Logical problem solving thought process Ability to prioritise tasks, manage time and work on multiple projects simultaneously Full product training will be given Job Type: Full-time £ Ad ID: Delivery Service Consumer Credit